Employment: Shift Lead

Shift leads are tasked to provide direction and guidance to other employees, and solve problems as they arise. They demonstrate a deep commitment to The Moose and their team, are tasked to do it all, quest for a better way to do it, and set a good example. They are innovators and problem solvers. They are natural leaders, motivators and have exceptional communication skills, flexibility, leadership, teamwork, and time-management skills.

  • Assume ownership of department in absence of Department Manager
  • Assign Moose crew daily work load 
  • Ensure opening/mid/closing duties are thoroughly completed each shift
  • May be tasked with training, guiding and being a resource for new employees
  • Document verbal warnings & report summary of staff performance and issues that may arise to Department Manager
  • Take calls from employees on shift when sick or late, communicating these issues to Department Manager and ensuring shift coverage
  • Ensure customers are happy with the service and products, handling complaints and issues if they arise
  • Communicate suggestions, concerns, questions and customer feedback to Department Manager in a timely manner
  • Cash management: count cash drawers and update cash records