——— Hungry Moose Market & Deli ———

Online Ordering

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QUESTIONS?

Contact us anytime: orders@hungrymoose.com or call 406-995-3045.

Ordering Online at The Hungry Moose Market & Deli is Simple!

COVID-19 DELIVERY DETAILS

We have waived the fee for delivery and pickup** during this difficult time to encourage people to remain out of the store but still have access to food and medicine. There is a minimum for delivery orders of $35. There is no mimimum for in-store pickup, although we do request at least one hour notice to allow our staff time to put your order together. All orders for delivery must be place by 12pm for guaranteed delivery that day. Any orders received after 12pm will be delivered the following day. Due to limited staffing, deliveries will be sent out between 1-2pm each day. Depending on daily volume, your delivery will arrive sometime between 2-6pm. We will do our best to get your delivery to you as soon as possible.

Beer and Wine is available for delivery during this time.

**Please select "Add-on to existing order - $0" if you would like delivery or "Pick-Up Prepared Foods - $0" if you plan on picking up from the store**

Thank you for your understanding and patience during this time. Please stay safe and healthy.

The Moose Crew

 

WELCOME TO OUR NEW ONLINE SHOPPING CART

If you run into any issues, please contact us by phone at 406-995-3045 or by email at orders@hungrymoose.com.

Take It Easy

Forget about food and groceries for a while. Enjoy your trip out to Big Sky. Arrive at your vacation residence with food in the fridge, snacks on the counter and maybe a lasagna for dinner and fresh blueberry muffins for breakfast the next day.

Place repeat orders while you are here. We will continue to deliver your groceries and/or prepared deli foods without your needing to be at home. It’s what we do.

HERE'S HOW IT WORKS

Making an Order

1) Create a new account or log in if you already have one.

2) Begin shopping. Add items to your cart from the categories at the top. If you cannot find an item, use the search feature, contact us directly, or add it to the comments box on your order form.

3) Complete and submit the order form providing us with your credit card and delivery information. You'll receive an automated confirmation via email.

Beer & Wine (Pick-Up Only - Not Available for Delivery)

We have an extensive selection of beer and wine. While we are unable to deliver it with your grocery order, we are happy to have it ready for you for pick-up. We will prepare your beer and wine order separately from your grocery order. You can stop by the Town Center location to pick up your order with valid ID on the day of your arrival or the following day. There is no additional fee for this service.

Our Mountain location also offers a very large selection of beer and wine. You may prefer to visit our mountain store upon arrival if you are staying in the mountain village or Moonlight Basin areas. Both of our locations are open until 10pm every day.

Contact Us Anytime

Email us at orders@hungrymoose.com or call either 406-995-3045 or 800-277-9640.

FREQUENTLY ASKED QUESTIONS (FAQS) AND POLICIES

When To Place Your Order

You can place your order as far in advance as you like. Prepared foods require at least 48 hours notice. For standard grocery delivery orders, orders must be placed before 10pm the day prior to delivery to avoid additional charges. Same day orders are subject to an additional $50 rush fee and are only available if placed before 10am on the day of delivery. Pick-up orders are available if placed before 2pm on the day of pick-up. Please allow 4 hours for a pick-up order to be prepared.

The Cost Of The Service

The cost of this service is the price of your order plus a flat service/delivery fee ranging from $25 to $65 per order depending on location of your property. Service fees are listed on the order form you fill out when you complete your order.

Gratuity

There is an opportunity to include a voluntary gratuity. Gratuities are shared by our Grocery, Deli, Central Kitchen and Delivery staff. All gratuities are greatly appreciated.

Access To Your Property

We have longstanding, established relationships with all of the local Resorts, Clubs and Property Management Companies in Big Sky. With the information you provide on your order form, we confirm with the Property Manager, Resort or Club exactly where you are staying and your arrival date in order to access your property and deliver your groceries and/or prepared foods directly into your kitchen.

VRBO/AIRBNB/Private Homes

If your property is a private home or rented directly through a rental service or owner, please provide access information in the comments box such as contact information for property manager or a lock box code.

Your Arrival Time

For arrival day deliveries, we ask you to provide your estimated time of arrival to Big Sky. We always do our best to deliver your order before you arrive however high volume delivery days, back to back arrivals and departures, early check-in times may mean you arrive before your groceries.

Ordering When Already In Big Sky

If you are already in your Big Sky residence when ordering, please note that on the order form. We can still access your property and deliver your order while you are out enjoying Big Sky. Please note same day delivery orders are subject to an additional $50 rush fee and are only available if placed before 10am on the day of delivery. 

Special Orders

With enough notice, we may be able to get you an item not listed in our inventory. Please contact us any time with your special requests, with regard to items you may not see on our website or for large volume orders such as wine by the case which would be available for pickup.

Substitutions And Return Policy

The grocery business is dynamic and dependent on many outside factors beyond our control. Occasionally we may make minor, appropriate substitutions in order to fill your order. Your itemized receipt will tell you exactly what was delivered and may on occasion differ slightly from what you ordered. We guarantee all of our products. Returns and/or refunds for all food and beverage items must be done within 48 hours of purchase with a copy of your receipt.

Charges To Your Credit Card For Your Order

Your credit card will be charged upon submittal of your order. On the day of delivery, we may be required to make small adjustments based on product availability.

Security

Any information you submit via our shopping cart (including credit card number, name and address) is encrypted via Secure Sockets Layer (SSL) software, the industry standard for secure commerce transactions.

Privacy

The information we collect via our shopping cart and order form is used to process your transaction. We may occasionally notify you of updates to our services and/or policies via e-mail. We do not share any personal information with third-parties, except as required by law.